Email

This section outlines the scenarios in which the system will send email notifications to clients and specialists, and when it will not.

When Emails are Sent

1. Order Creation

   • Specialist Notification: When a client creates an order that includes services, the specialist assigned to fulfill the service will receive an email notifying them of a new event added to their calendar.

   • Client Notification: The client will receive an email confirming that their order is either under review or already confirmed. Specifically:

     • If the order is initially under review and then changes to confirmed status, the client will receive at least two emails: one indicating the order has been created and another confirming it.

     • If the business strategy confirms the order immediately, the client will receive only one email.

2. Order Status Changes

   • Cancellation: The client will receive an email if their order status changes to "Cancelled".

3. Modifications to Order Details

   • Service Changes: If there is any change in the ordered service's duration, date, or time, the client will receive an email.

   • General Order Changes: Any modification to the order details, such as price changes, addition or removal of services, or products, will trigger an email notification to the client.

   • Client-Initiated Changes: If the client makes changes to the order after it has been placed (e.g., canceling the order), both the client and the specialist will receive email notifications.

When Emails are Not Sent

• Automatic Status Updates: The system does not automatically update order statuses. All status changes for orders or services must be performed manually.

• Status: Done: No email notifications are sent when the status is set to "Done".

This ensures that clients and specialists are kept informed of any significant changes or updates to their orders, while avoiding unnecessary notifications for completed orders.